Work Opportunities

Join the LifeCity team!

Director of Client Services

LifeCity, LLC, New Orleans, LA

Are you eager to help companies become more sustainable? Do you want our economy to work for good? You may be the right fit for LifeCity’s Director of Client Services.

About this position: The Director of Client Services works with each business we serve in becoming a more impactful and profitable company. This individual will support all of LifeCity’s existing members, with a special focus on our growing our Premium Membership Program and increasing financial savings for our clients. The goal of this position is to support our clients in achieving their social and environmental goals while increasing profitability with membership. We have a growing membership base of 80+ companies across New Orleans in restaurants and hospitality, manufacturing, schools, retail, green service providers, and more. A few you might recognize are:
  • New Orleans City Park
  • WWOZ
  • The Audubon Aquarium
  • NOLA Brewing
  • Pat O’Brien’s
  • The Sheraton New Orleans
  • See our Impact Directory for full list
The Director of Client Services will be responsible for assessing and supporting these members throughout the year as well as organizing membership-oriented events each month and maintaining communication via newsletters and social media to the group as a whole. They will also work on:
  • Ensuring we are measuring the financial savings and economic impact that result from our membership
  • Connecting members throughout our network
  • Introducing members to LifeCity’s impact management software
  • Making connections on how local businesses sustainability fit into Louisiana’s economic development strategy
In a growing company with many moving parts, the Director of Client Services will need to be a leader and excellent at time management, prioritization, relationship-building and communication. A background in sustainability is ideal for this position, but what is most important is your ability to communicate with and support LifeCity members. Position Responsibilities Including but not limited to the following:
  • Systematically review and improve LifeCity’s membership experience
    1. Ensure the overall quality of LifeCity’s membership experience
    2. Ensure all members get access to key educational tools to help them develop more sustainable organizations (recycling resources, green event guides, sustainability incentive programs, etc.)
    3. Ensure all members understand their participation in the Green Games
    4. Reflect on and improve the LifeCity membership experience on a regular basis to create a strong network and community around sustainable business growth
    5. Form new partnerships and discounts that bring value to our members
      1. Research needs of members as needed (with intern help) to provide the most relevant, up-to-date solutions
      2. Obtain referrals from existing members
  • Member Operations
    1. Member Services
      1. Ensure all members receive timely feedback and routine communication
      2. Coordinate Goal Completion for members and Technical Assistance Partners if necessary
      3. Compile reports from Technical Assistant Partner assessments
      4. Support leadership training at the company and the development of an Impact Management System / culture of sustainability within each client
      5. Schedule annual assessments in the 11th month of membership and sell renewals (with help of CEO if necessary)
      6. Gather Technical Assistance Partners together for regular meetings
  • Member Events
    1. Lead and organize monthly happy hours and membership meetings
    2. Lead and organize workshops that are relevant to our members to promote existing services in the network and attract potential leads
    3. Enter in contacts from event sign-ups and business cards into Newsletter and Zoho
  • Company Communication & Marketing
    1. Coordinate and send out monthly newsletter
    2. Update LifeCity’s calendar and website weekly (primarily responsible for website)
    3. Work with graphic designer to fulfill marketing needs
    4. Grow social media reach (Facebook and Twitter) through regular posts and paid advertising (as finances are available)
    5. Enter in contacts from tabling events into Mailchimp
    6. Manage LifeCity’s Green Card member system
  • Strategic Development
    1. Support LifeCity in developing and growing our software platform
    2. Be a part of strategic long-term decisions for the company
    3. Be a part of trouble-shooting and brainstorming solutions as a team as they arise
Position: Full-time (40h/week) Location:  The LifeCity office is located in Propeller’s Social Innovation Incubator, 4035 Washington Ave, New Orleans, LA 70125. Benefits: Health benefits, Generous PTO policy, bonus for biking to work, team retreats and happy hours, dog-friendly workplace, networking with business members AND other social enterprises that work at Propeller, greater understanding of social entrepreneurship and sustainable business development, greater understanding of the Impact Economy and new business models that couple mission and profit drivers, relationships built with local businesses and leaders in New Orleans, working for a rapidly growing company with the opportunity to give input on strategy and development. Requirements Previous experience:
  • Customer service and / or experience in helping business financial models
  • Sustainable business development
Software Skills:
  • Experience in Microsoft Office Suite
  • Basic social media skills
Soft skills:
  • Friendly, team-oriented attitude
  • Customer and service-oriented – good at neutralizing conflict and bringing folks together
  • Organized and good at time management
  • Strong integrity
  • Excellent communication
  • Good sense of humor
  • Excitement and passion to help organizations grow and thrive in our community
  • Professionalism
  • Respectful
Additional Ideal Qualities of Applicant Previous experience in one or more of the following areas:
  • Account Management
  • Membership growth and management
  • Sales
  • Consulting with organizations or business development experience
  • Using social media to market products, services and organizations
  • Event coordination and marketing
Background or certifications in
  • Measuring social/environmental impact
  • Social enterprise
  • Environment
  • Small businesses
Software Skills:
  • Google Drive
  • Strong in Microsoft Excel
  • Salesforce, Zoho, or other CRM
  • Email campaign client (MailChimp, Constant Contact)
  • Adobe InDesign and/or Photoshop (or equivalent programs)
  • WordPress/website builder
Soft Skills:
  • Strong existing business network in New Orleans
How to apply: We will fill this position as soon as we find the right candidate. Please email your resume to Liz@mylifecity.com and submit responses to this form.    

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